Terms & Conditions
Access to the use of this Website and the products available through this Website are subject to the following terms and conditions. By using the website, you are agreeing to all of the Terms of Sale, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Sale.
We will not be liable if for any reason this Website is unavailable at any time or for any period.
By using this Website, you consent to the processing described therein and you warrant that all data provided by you is accurate and up to date. You are responsible for maintaining and updating account information for accuracy.
When placing an order with us you are offering to purchase product which are subject to the following terms and conditions.
All orders are subject to availability. All prices of our products are subject to change.
Dispatch times may vary depending on the delivery service chosen and can often be subject to delays beyond our control especially during busy periods. All shipping times are a guideline. Incorrect delivery addresses will result in late dispatch. We reserve the right to cancel and refund orders for customers living in remote areas. Please see our delivery page for more information regarding delivery options and remote areas.
Weight limits of orders may apply to international orders over amounts set out on the delivery page.
The contract of sale:
To purchase from Babez Clearance you must be 18 years of age or older and possess a valid credit or debit card. If your order is accepted via Worldpay or Paypal you will receive a confirmation email from the third party accepting your payment. This will become a binding contract of sale between yourself and the third party processing your payment. When placing your order you must provide accurate details and that you are an authorised user of the credit or debit card used. You will receive an order confirmation email from us only when the payment has been successful.
If there are any errors on the website regarding price after your item has been ordered we will contact you regarding this error and give you the option to confirm your order at the correct price or cancel your order. Prices are inclusive of VAT. Delivery charges will be charged in addition to the product costs.
Prices for Items may change from time to time. However, these changes will not affect orders that have already been dispatched. The price of an Item includes VAT and does not include delivery charges, delivery charges are applied at checkout.
Items marked as NON-RETURNABLE FOR HYGIENE REASONS are non-returnable. Exchanges can not be given and returns will not be accepted. Such items will be returned back to you and are subject to additional delivery charges. This does not effect your statutory rights.
As we are wholesale business we sell b2b which means we are not governed by normal distance selling regulations. As such we do not offer refunds on our items due to the nature of our prices. Refunds will only be given for product deemed not fit for purpose. All customers must contact us in writing with 48 hours of reciept of goods to inform us of any missing or faulty items. Please allow up to 10 working days for us to process your return once we have received your return. Refund timescales are dependent on method payment. Please see our returns page for more details.
Our Returns Address Is As Follows:
45 Bent Street
All UK addresses must be registered. All parcels will be dispatched to the address given.
We are unable to refund delivery costs for any parcels dispatched on time by Babez Clearance that are delayed due to the courier. The timescales are only a guideline and no courier can guarantee time frames.
Customers will get email notifications where possible regarding delivery.
Claims of non-delivery will result in a investigation. All our services are fully tracked and therefore an investigation will be launched with the courier service used. During this time the courier will interview the driver to ascertain the exact location the parcel was left. We must be informed within 28 days. Please note that is illegal to claim an item has not been delivered when it evidently has; this is known as Mail Fraud. Such false allegations may lead to legal action and the involvement of the police.
Missing Items: Claims of missing items will be investigated. In order to investigate claims customers must be able to provide evidence to assist in these claims. Customers will be asked to produce imagery of delivery notes and packaging. Please note that parcels are also weighed before being sent. Any claims deemed to be false will result in a case raised with Action Fraud and third parties such as Paypal will be notified. It is illegal to falsely claim items are missing and claim a chargeback, this is classed as fraud.
In order to accept an international delivery we need a full address, email address and contact number. Without these your order is subject to delivery delays and your parcel can not be dispatched. All import duties and tax are the responsibility of the buyer and Babez Clearance will not be held accountable. Failure to pay for such taxes will result in your parcel being returned to us. Any parcels returned to us will incur a return fee which will be deducted from your refund, this amount will differ dependent on country. Refunds will not include original postage.
Orders to the USA:
American couriers delivering parcels in the USA reserve the right to leave parcels without a signature. Due to federal law in the USA it is ilegal to take mail from another persons property. Due to this we will not accept any claims of none delivery where the tracking states delivered. Please make sure when ordering to an address in the USA that there will be someone to take delivery of a parcel at all times. By agreeing to these terms you accept full responsibilty and will not be able to complete a chargeback against Babes London ltd. You have 5 working days to dispute delivery once the tracking states delivered for the company to investigate further and provide more clarity regarding the delivery.